HAPPAY Frequently Asked Questions and Inquiries

About the app

It is included with the Tsuruha Group app, so no installation is required.
If there is no "Pay with HAPPAY" button, please update the Tsuruha Group app to the latest version.

To use HAPPAY, you need to set up the Tsuruha Group app and register and log in as a point card member.

HAPPAY allows only one account to be registered for one mobile phone number.

Available.
However, if you use HAPPAY with one app and then use HAPPAY with another app, you will need to log in again.

■Model change
No special procedures are required. After setting up the app on your new device, please log in. (SMS authentication is required to log in again)

■Change phone number
You will need to change your phone number. Please contact the call center. (0570-007-268)

It cannot be used for POSA card payment/collection agency service payments.

About registration and use

Tap the "Pay with HAPPAY" button displayed in the center of the Tsuruha Group app TOP screen.
If this is your first time using the service, please click here for first-time users and follow the on-screen instructions to register your mobile phone number, password, etc.

If you do not receive short messages (SMS) to your registered mobile phone number, please check the following.

・Have you entered your mobile phone number correctly?
・Have you registered a mobile phone number that supports SMS?
・Are you restricting SMS reception through SMS rejection settings?

There are a limited number of financial institutions that can be registered. Please check the applicable financial institution within the app or from the URL below.
https://www.tsuruha-hd.com/happay/bank-list.html

It must be the customer's own account holder name.

It will be taken over.

If you log in using a different device, your bank account will be unlinked.
You will need to register your bank account again.

About charging

You can charge over 1,000 yen in 1,000 yen increments.
Please note that there is a maximum charge amount.

・Maximum charge amount per time: 49,000 yen
・Maximum charge amount per day: 100,000 yen
・Maximum charge amount per month: 200,000 yen
*The maximum amount can be changed by the customer within the above amount range.

It is 100,000 yen.
*The "HAPPAY bonus balance" granted through benefits and campaigns can exceed 100,000 yen.

The "HAPPAY Value Balance" charged from a store cash register or bank account is valid until the end of the corresponding month three years after the month of last use. (Use = charge or payment)
The "HAPPAY bonus balance" granted through benefits and campaigns has a different expiration date for each campaign. Please check the campaign terms and conditions for details.

there is no.

you can't.

Points are not accumulated when charging.

We are unable to accommodate your request.

About payment

■Combination payment possible: Tsuruha Group points, cash, gift certificates, Rakuten points
■Combination payments are not possible: Credit card, electronic money, barcode payment, UnionPay card, Efka, Nikopi
*Combination payments cannot be made at self-checkout or semi-self-checkout.

Tap the barcode and the screen will brighten.
Please also check the settings of your smartphone screen.

It will be reflected immediately after the checkout process.
However, if the payment was made using the "HAPPAY Bonus Balance" and the "HAPPAY Bonus Balance" has expired at the time of refund, that amount will not be returned to the balance.

Points will also be subtracted.

You can check your transaction history for one year.

If you log in with the same account, the changes will be carried over.

others

Tap the "Other" button at the bottom right of HAPPAY, then "Account Information" and the membership information you wish to change, then follow the instructions on the screen to make the changes.
*Your date of birth cannot be changed.

Click on the "Other" button at the bottom right of HAPPAY, then click on "Manage payment methods" and tap on the trash can button to the right of "Bank account for charging" to delete your registered account information.
If you want to add a different bank account, tap "+ Add new bank account."
*You cannot register more than two bank accounts at the same time.

Your balance will not expire even if you uninstall it.
To check your balance, please install again and enter your login ID and password from "Login".
*If you wish to withdraw from HAPPAY, please see "I would like to withdraw from HAPPAY."

Please note that if you cancel your HAPPAY membership, your balance will be forfeited.

Tap the "More" button at the bottom right of HAPPAY, then tap "Account Information" → "Cancel Membership" and follow the instructions on the screen to complete the cancellation process.
*If you cancel your HAPPAY membership, your remaining balance will expire. We recommend that you use up your remaining balance before canceling your membership.
* Canceling your HAPPAY membership will not cancel your membership to the Tsuruha Group app. You will need to cancel your membership separately.

*HAPPAY cannot be used at some stores and there are some products that cannot be purchased with HAPPAY.
*Customers are responsible for any communication fees associated with downloading and using the app.
*This service may not be available depending on the model you are using.
*The screen shown is an image. It may differ from the actual screen.
*"App store" is a trademark of Apple Inc., registered in the U.S. and other countries.
*"Google Play and the Google Play logo" are trademarks of Google LLC.
*"QR Code" is a registered trademark of DENSO WAVE Inc.

Display based on the Payment Services Act
HAPPAY Terms of Use/Handling of Personal Information

*You will be redirected to the website of the HAPPAY issuing company.

HAPPAY Frequently Asked Questions/Inquiries

About the app

How do I install the HAPPAY app?

I have a point card but have not registered the app. Can I use HAPPAY?

Can I have multiple HAPPAY balances on one smartphone?

Can I use HAPPAY with multiple Tsuruha Group apps?

Can I continue using the service even if I change my smartphone model or change my phone number?

Are there any products that cannot be purchased on HAPPAY?

About registration and use

How do I start using HAPPAY?

I did not receive the SMS (confirmation code) for device authentication.

Can I register an account with any financial institution?

Can I register a financial institution account in a name other than my own?

If I change the model, will my HAPPAY balance be carried over?

If I change the model, will my registered bank account information be carried over?

About charging

In how many yen units can I charge my card?

Is there a maximum balance amount?

Is there an expiration date for the balance?

Is there an auto charge function?

Can I charge with points?

Can I earn Tsuruha points by charging?

I charged it by mistake. Can I cancel it?

About payment

Can I use HAPPAY with other payment methods?

I tried to pay with HAPPAY, but the screen is dark and I can't read the barcode.

If I return an item, when will it be refunded to my app balance?

What happens to the points earned if I return the product?

How far back can I check my transaction history?

What happens to my transaction history if I change my smartphone model?

others

I forgot my password.

I would like to change the member information registered on HAPPAY.

I want to change/delete my registered bank account.

I want to check the balance grant history for campaigns.

Will my balance disappear if I uninstall the app?

Will my subscription be canceled if I delete (uninstall) the app?

Who should I contact if I suspect that my smartphone is being used fraudulently, or if my smartphone is lost or stolen?

Can I resume using my smartphone after it has been suspended due to loss or theft?

I want to withdraw from HAPPAY.