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2020.04.17

Regarding prescription dispensing and medication guidance using telephones and information devices (limited time and special permission)

According to the Ministry of Health, Labor and Welfare's administrative notification dated April 10, prescription dispensing and medication guidance using telephones and information devices are permitted for a limited time and as a special measure to prevent the spread of the new coronavirus.

Tsuruha Group provides medication guidance over the phone.

Example of medical treatment flow using telephones and information devices

*Depending on the medicine, face-to-face medication guidance may be required, so please consult your pharmacy.
*Shipping charges will be borne by the patient.

  • A. Equipment used for medication guidance, etc.: Telephone
  • B. How to receive a prescription/Facsimile or an app that can send it by facsimile
  • C. Drug delivery method/Delivery by courier (another method may be required depending on the prescription)
  • D. Payment method/Please consult your pharmacy.
  • E. Devices/telephones used to monitor medication status during the medication period.
  • (Indication based on Ministry of Health, Labor and Welfare administrative notification)